백업 전문 엔지니어의 지원으로 더욱 원활하게 업무 처리를 해보세요

아쎄이 (Ahsay)의 고객 지원 팀은 다음과 같은 서비스를 통해 고객이 직면한 문제를 해결할 수 있도록 지원합니다.

	Standard Support	Premium Support	Priority-1 Support
Eligibility	Valid maintenance #2			Eligibility	Valid maintenance	Valid maintenance + Premium Membership Fee #1	Valid maintenance + US$600 per case #2
Resolution
Urgent known issue resolution	2 business days	1 calendar day	1 business day
Urgent unknown issue cause identification	5 business days	3 calendar days	3 business days
Non-urgent issue cause identification	8 business days	5 calendar days	5 business days
First response	8 business hours	4 hours (during Ahsay office hours *) 8 hours (outside Ahsay office hours)	4 business hours
Support Hours
Support hours	16 x 5 (0900 to 0200 GMT+8)	24 x 7	16 x 5 (0900 to 0200 GMT+8)
Priority Escalation
Jump the queue, Support case escalated to the 1st Senior Tier-2 position	N/A	N/A
Proactive Support
Continuous system monitoring
Free usage of monitoring software **
Problem Solving
Scheduled remote support
Communication Channel
Support Ticket
Live Chat
Global Hotline: +1 929 2351282
Dedicated support engineer
Work in your time zone
WhatsApp
Direct email communication
Exclusive - New Premium Support Subscriber
Welcome Reward : Priority-1 Support Service Coupon x 1 #3	N/A		N/A

Remarks:
* Ahsay's office hours are from 0900 to 1800 (GMT +8) Monday to Friday.
** Use of Zabbix monitoring tool.