AhsayOBS v6 Profile Recovery Service

In case the profile of your AhsayOBS is lost or corrupted, Ahsay's customer service team can help you recover it through engaging this service.

Scope:

Recover the user profile information from individual profile.sys & config,ini file and convert them to a profile.xml file
Email the profile.xml file(s) to the partner

Duration:

Service availability: Monday to Friday, 9:00 AM to 6:00 PM (Hong Kong business hours)
Normally takes around 3 to 5 business days upon receipt of all the required user profiles, i.e. profile.sys & config.ini files
For large number of user profiles the recovery time could take longer. We recommend partners contact our support engineers for estimation before purchasing this service http://ahsay.com/jsp/en/contact/kbQuestion.jsp

Fee:

1 - 10 user profiles: US$100
Additional 10 user profiles: US$50 each

Note:

The partner is responsible for providing the profile.sys & config.ini files from the AhsayOBM/AhsayACB client machine(s) To engage our Professional Services partners must have valid maintenance. For inquiries about maintenance please contact our Sales Team at partners-kb@ahsay.com