Overview of Ahsay Professional Services

The "Migrate Data" option for transitioning pre-v9 data format data to v9 deduplicated format data, will temporarily lead to higher storage usage, which could be up to twice the original storage size.

For detail please refer to the following FAQ
https://www.ahsay.com/partners/en/home/index.jsp?pageContentKey=ahsay_assets_latest_faq

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Partners can purchase this service for Ahsay to perform an in-place upgrade from your AhsayCBS v8, to the latest public release of AhsayCBS v9 on Linux or Windows Server.

Our Ahsay Professional Services will remotely perform an in-place upgrade of your AhsayCBS to the latest release (up to two AhsayCBS servers in the same environment). If you're branded, as part of the service we will rebuild your primary client installers, however if you have branded sub-admins it will be an extra USD$100 per sub-admin you request Ahsay to rebuild. Upon request, we will enable client Auto-Update Agent (AUA) for all users, otherwise we will leave this disable for your discretion to enable.

Service performed during Hong Kong business hours (GMT+8).

Qualifications:

Your Linux or Windows server is already running AhsayCBS v8.x or higher.
To engage our Professional Services partners must have valid maintenance. For inquiries about maintenance please contact our Sales Team at partners-kb@ahsay.com.

Terms:

One-time service, in-place upgrade (upgrade within the same server)
Up to two AhsayCBS servers included (Backup, Replication, Redirector)
Troubleshooting are handled by your Support level agreement via Support Ticket

Out of scope / Exclusions:

Installation of unofficial hotfixes
Backup Set Data Migration Service
Storage Migration Service
Upgrade to New physical/virtual server
Reconfiguration or customization
AhsayUBS, AhsayPRD, CBS in a PRD instance

Validity:

The one-time service is valid for one-month from our engineer's first message initiating the service.

Fee:

Base Service: US$450
US$200 for each additional AhsayCBS server (Backup, or Replication, or Redirector) [counted from third AhsayCBS]
US$100 for each branded sub-admin client installer rebuild performed by Ahsay

Note:

Service availability: Monday to Friday, 9:00 AM to 6:00 PM (Hong Kong business hours)

Partners can purchase this service for Ahsay to perform an in-place upgrade from your AhsayCBS v7, to the latest public release of AhsayCBS v9 on Linux or Windows Server.

Our Ahsay Professional Services will remotely perform an in-place upgrade of your AhsayCBS to the latest release (up to two AhsayCBS servers in the same environment). If you're branded, as part of the service we will rebuild your primary client installers, however if you have branded sub-admins it will be an extra USD$100 per sub-admin you request Ahsay to rebuild. Upon request, we will enable client Auto-Update Agent (AUA) for all users, otherwise we will leave this disable for your discretion to enable.

Service performed during Hong Kong business hours (GMT+8).

Qualifications:

Your Linux or Windows server is already running AhsayCBS v7.17.2.2 or higher.
To engage our Professional Services partners must have valid maintenance. For inquiries about maintenance please contact our Sales Team at partners-kb@ahsay.com.

Terms:

One-time service, in-place upgrade (upgrade within the same server)
Up to two AhsayCBS servers included (Backup, Replication, Redirector)
Troubleshooting are handled by your Support level agreement via Support Ticket

Out of scope / Exclusions:

Installation of unofficial hotfixes
Backup Set Data Migration Service
Storage Migration Service
Upgrade to New physical/virtual server
Reconfiguration or customization
AhsayUBS, AhsayPRD, CBS in a PRD instance

Validity:

The one-time service is valid for one-month from our engineer's first message initiating the service.

Fee:

Base Service: US$450
US$200 for each additional AhsayCBS server (Backup, or Replication, or Redirector) [counted from third AhsayCBS]
US$100 for each branded sub-admin client installer rebuild performed by Ahsay

Note:

Service availability: Monday to Friday, 9:00 AM to 6:00 PM (Hong Kong business hours)

We heard your feedback and know you find it difficult to know the status of the data migration when you're doing it yourself. You prefer to easily review a report, which you can use as a tool for record-keeping or to show your client users, without having to manually decipher CBS Logs. Therefore, we have established this service to generate the report for you.

What is included with the service?

One HTML report style (flat or modern style) for one AhsayCBS per paid service.
- The 'flat' report will contain all users and their backupsets in one running page. Good for printing. View sample
- The 'modern' report will display one user and their backupsets, at a time. This report style allows you to click on the username to easily find and view its report. View sample
Report generated for all users of that backup server.

What's not included?

Report will not show who is currently undergoing conversion. This is found only in AhsayCBS web console Data Migration page view.
Report won't show data migration errors or logs. This is found only in AhsayCBS web console log view or log files.
Custom report, colors, branding, formatting, etc. Since the report is in HTML, you can manually modify the report as needed afterwards.

How does Ahsay collect the information to produce the report?

We use public Ahsay API along with CBS login credential, to collect the information at time of execution to generate the report.

What PII is collected in the report?

Users' Username, Backupset name, Client hostname, your CBS server's license details.

Is this Service self-serve? How is the report delivered?

No, it is not self-serve. We will generate the report within one or two business days, then email it to you (via Service Ticket).

What is required to purchase service?

Valid maintenance. For inquiries about maintenance please contact our Sales Team at partners-kb@ahsay.com.
AhsayCBS directly accessible from Ahsay network (our IP provided upon request)
- AhsayCBS API restriction permits access from Ahsay network
Provide to Ahsay:
- AhsayCBS URL
- API login credentials (or Admin-type credential)
Report style choice (flat, or modern)

Fee:

Individual Report (USD$25 each)
10 Reports Bundle (USD$75)

Limited-time offer:

As an introduction to this service, we will offer a try-before-you-buy, with one free report (flat) for one backup user, per partner. Mention this offer with your request.

Ahsay's professional customer service team will install a web server SSL Certificate onto either your Backup Server, Replication Server, or Redirector Server.

For a list of our supported v8 Certificate Authorities (CA), see FAQ: Trusted Certificate Authority (CA) Certificates List for version 8.x

For a list of our supported v9 Certificate Authorities (CA), see FAQ: Trusted Certificate Authority (CA) Certificates List for version 9.x

Scope:

Option A - New Certificate:

Choose this option for Ahsay to generate your CSR and later install your SSL Certificate on your AhsayCBS.

Ahsay will generate a Certificate Signing Request (CSR) for buying a SSL Web Server certificate
Purchase of a SSL Web Server certificate from a CA is not included with service. Partner is responsible for the purchase. (Example: Thawte, GoDaddy, Entrust, RapidSSL, GeoTrust)
Upon receipt of the SSL Web Server certificate, we will install and configure the new SSL Web Server certificate on your AhsayCBS
We will test the newly installed certificate

Option B - Wildcard Certificate:

Choose this option if you already have a wildcard SSL certificate to install on your AhsayCBS.

Ahsay will export your wildcard SSL Certificate, and import it into AhsayCBS
Ahsay will import your CA's Intermediate Certificate keys
We will test the newly installed certificate

Validity:

The one-time service is valid for one-month from our engineer's first message initiating the service

Fee:

CBS v7/v8 SSL Certificate Installation Service: US$100 per server

Note:

To engage our Professional Services partners must have valid maintenance. For inquiries about maintenance please contact our Sales Team at partners-kb@ahsay.com.
Service availability: Monday to Friday, 9:00 AM to 6:00 PM (Hong Kong business hours)
Remote access required to your environment

AhsayCBS v7 adopted a new data structure in the backend which will speed up the overall backup, restore and replication performance to a great extent. Your backup data will not be automatically migrated to v7 after upgrading your AhsayOBS v6 to AhsayCBS v7. If you're not sure how to migrate your existing data into v7 format, subscribe to this service, so that our Customer Service Team can help you complete the migration.

Scope:

Phase 1:

Help you disable the Auto Update (AUA) and Data Migration Settings temporarily on your newly upgraded AhsayCBS
Help you upgrade AhsayOBM / AhsayACB clients with Auto Update (AUA) in stages
Check your user home storage and AhsayOBM / AhsayACB version before data migration

Phase 2:

Perform data migration conversion for all backup data in stages until finished

Duration:

Service availability: Monday to Friday, 9:00 AM to 6:00 PM (Hong Kong business hours)
Phase 1: Upgrade compatible clients to v7. Verify clients have performed at least one backup job per backup set
Phase 2: Groups of 5-10 per day. (Actual server-side conversion speed may vary, typically 50-80GB/hour)

Fee:

Base Service: US$500
Add US$10 per client
Add US$20 per backup set

Note:

Actual completion time will vary from customer to customer, depending on your server and client machines processing power, network speed, storage speed, etc.
To engage our Professional Services partners must have valid maintenance. For inquiries about maintenance please contact our Sales Team at partners-kb@ahsay.com

This is a premium professional service for letting Ahsay's professional customer service team help you customize and rebrand your AhsayCBS, AhsayOBM, and AhsayACB applications. We will also build the rebranded AhsayOBM and AhsayACB software installers for you. This will certainly save your effort and shorten your time to market. You can then focus on activities that add more value to your business.

Scope:

1. Adapting your logo into AhsayOBM, AhsayACB and AhsayCBS

Adapt your logo into all the images required for rebranding AhsayOBM, AhsayACB and AhsayCBS based on your product name and logo

2. Customize AhsayCBS to reflect your brand

Apply your service name, company details, contact information, etc
Apply the adapted images to the AhsayCBS web interfaces, email reports and alerts, etc

3. Customize AhsayOBM/AhsayACB to reflect your brand

Apply your product name, company details, contact information, etc
Apply the adapted images to AhsayOBM/AhsayACB backup clients, including home screen, system tray, program shortcut, desktop shortcut, etc
Build installers for the rebranded AhsayOBM/AhsayACB backup client
Build the AutoUpgrade package to reflect your brand

4. Provide custom download link to retrieve your branded installer

Provide a temporary custom download link where you can retrieve your new branded installer

Duration:

There are three phases to this service where we will send you draft proofs along the way for approval
14 working days is the typical span of the project, upon receipt of all the required information, documents, your logo image, and timely responses

Fee:

US$1,800

AhsayCBS has been totally redesigned from the ground up to provide the best cloud backup solution with changes to core functions, such as: file storage system, indexing, backup set features, cloud-file backup, cloud destination, replication, group policy, quota management, Office 365 support, system user, and branding.

As upgrading from AhsayOBS (v5, v6) to AhsayCBS is a major undertaking, this service aims to help our customers and partners upgrade your existing AhsayOBS server to the latest AhsayCBS released version. Leave the technical work to us, so that you can free up your valuable time for business development. As we have been regularly helping hundreds of partners performing version upgrades, our experience can definitely ensure smooth and effortless upgrade to avoid you from running into all sorts of tricky scenarios because of potential problems in your configuration.

What you get

	AhsayUp Discovery	AhsayUp Core	AhsayUp (Standard)	AhsayUp New OS
Discovery
Pre-installation check performed by one of our professional engineers
License check - verify adequate CBS, client, and module licenses
Branding migration (if applicable) - you provide your images and we'll build your installers. Include for (1) CBS, (1) OBM, and (1) ACB installers. (Requires already branded software and valid license)
Analyze collected information about your environment
Submit discoveries to you - we'll identify any unsupported client versions, storage space requirements, or point out other specifics
Schedule upgrade - once everything is in order, we'll coordinate an acceptable date
Service (Deliverables)
Prepare installers
Perform upgrade from OBS pre-v6.27 Add-On service
Perform in-place upgrade of one Backup server (OBS v6.27 or v6.29)
New CBS Install and configure onto one new OS (same platform)
Transfer User Home storage data to new storage volume
Post-upgrade checkup
Enable Auto-Update (AUA) for up to five ACB or OBM clients
Support
Handled by normal Support channels based on your current Support level
Fee
	US$250 (Can be used as credit towards purchase of AhsayUp)	US$800	US$1,500	US$2,000

Eligibility:

Valid maintenance and the correct license count are required for this Upgrade Service because our engineer will install the most updated version. If your software is out of maintenance or is earlier than Version 6.27.0.0, please mention this to our sales/support team when you place the order and we will advise necessary arrangement.

Duration:

The project typically completes within 2-3 weeks, but as each upgrade situation is tailored to your environment, times can vary.

Validity:

The one-time Upgrade Service is valid for two-months from our engineer's first message initiating the service.

Within this period our engineers will actively communicate with your point of contact to discuss the technical aspects and to ensure a smooth upgrade. Our engineers will communicate the stages of the project as it progresses.

Add-On:

Intermediate Upgrade (from pre-v6.27.0.0) to AhsayOBS v6.29: US$600 each
Include Redirector Upgrade: US$250
Include another in-place backup Server Upgrade: US$400 each
Build Sub-Admin Branding: US$300 each
CBS Hotfix Installation: US$50 each

Partners can purchase this service for Ahsay to perform a minor version upgrade from AhsayCBS v7.17.x/v8.x to the latest public release of AhsayCBS v8 (v8.7.0.0)

Our Ahsay Professional Services will remotely perform an in-place upgrade of your AhsayCBS to the latest release (up to two AhsayCBS servers in the same environment). If you're branded, as part of the service we will rebuild your primary client installers, however if you have branded sub-admins it will be an extra USD$100 per sub-admin you request Ahsay to rebuild. Upon request, we will enable client Auto-Update Agent (AUA) for all users, otherwise we will leave this disable for your discretion to enable.

Service performed during Hong Kong business hours (GMT+8).

Qualifications:

Your server is already running AhsayCBS v7.17.0.x or v8.x
To engage our Professional Services partners must have valid maintenance. For inquiries about maintenance please contact our Sales Team at partners-kb@ahsay.com.

Terms:

One-time service, in-place upgrade (upgrade within the same server)
Up to two AhsayCBS servers included (Backup, Replication, Redirector)
Troubleshooting are handled by your Support level agreement via Support Ticket

Out of scope / Exclusions:

Installation of unofficial hotfixes
Backup Set Data Migration Service
Storage Migration Service
Upgrade to New physical/virtual server
Reconfiguration or customization
AhsayUBS, AhsayPRD, CBS in a PRD instance

Validity:

The one-time service is valid for one-month from our engineer's first message initiating the service.

Fee:

Base Service: v7.17.x US$500 | v8.x US$450
US$200 for each additional AhsayCBS server (Backup, or Replication, or Redirector) [counted from third AhsayCBS]
US$100 for each branded sub-admin client installer rebuild performed by Ahsay

Note:

Service availability: Monday to Friday, 9:00 AM to 6:00 PM (Hong Kong business hours)

Partners can purchase this service for Ahsay to perform a minor version upgrade from AhsayCBS v8.x to the latest public release of AhsayCBS v8.

Our Ahsay Professional Services will remotely perform an in-place upgrade of your AhsayCBS to the latest release (up to two AhsayCBS servers in the same environment). If you're branded, as part of the service we will rebuild your primary client installers, however if you have branded sub-admins it will be an extra USD$100 per sub-admin you request Ahsay to rebuild. Upon request, we will enable client Auto-Update Agent (AUA) for all users, otherwise we will leave this disable for your discretion to enable.

Service performed during Hong Kong business hours (GMT+8).

Qualifications:

Your server is already running AhsayCBS v8.x
To engage our Professional Services partners must have valid maintenance. For inquiries about maintenance please contact our Sales Team at partners-kb@ahsay.com.

Terms:

One-time service, in-place upgrade (upgrade within the same server)
Up to two AhsayCBS servers included (Backup, Replication, Redirector)
Troubleshooting are handled by your Support level agreement via Support Ticket

Out of scope / Exclusions:

Installation of unofficial hotfixes
Backup Set Data Migration Service
Storage Migration Service
Upgrade to New physical/virtual server
Reconfiguration or customization
AhsayUBS, AhsayPRD, CBS in a PRD instance

Validity:

The one-time service is valid for one-month from our engineer's first message initiating the service.

Fee:

Base Service: US$400
US$200 for each additional AhsayCBS server (Backup, or Replication, or Redirector) [counted from third AhsayCBS]
US$100 for each branded sub-admin client installer rebuild performed by Ahsay

Note:

Service availability: Monday to Friday, 9:00 AM to 6:00 PM (Hong Kong business hours)

Partners can purchase this service for Ahsay to perform a minor version upgrade from AhsayCBS v9.x to the latest public release of AhsayCBS v9.

Our Ahsay Professional Services will remotely perform an in-place upgrade of your AhsayCBS to the latest release (up to two AhsayCBS servers in the same environment). If you're branded, as part of the service we will rebuild your primary client installers, however if you have branded sub-admins it will be an extra USD$100 per sub-admin you request Ahsay to rebuild. Upon request, we will enable client Auto-Update Agent (AUA) for all users, otherwise we will leave this disable for your discretion to enable.

Service performed during Hong Kong business hours (GMT+8).

Qualifications:

Your server is already running AhsayCBS v9.x
To engage our Professional Services partners must have valid maintenance. For inquiries about maintenance please contact our Sales Team at partners-kb@ahsay.com.

Terms:

One-time service, in-place upgrade (upgrade within the same server)
Up to two AhsayCBS servers included (Backup, Replication, Redirector)
Troubleshooting are handled by your Support level agreement via Support Ticket

Out of scope / Exclusions:

Installation of unofficial hotfixes
Backup Set Data Migration Service
Storage Migration Service
Upgrade to New physical/virtual server
Reconfiguration or customization
AhsayUBS, AhsayPRD, CBS in a PRD instance

Validity:

The one-time service is valid for one-month from our engineer's first message initiating the service.

Fee:

Base Service: US$400
US$200 for each additional AhsayCBS server (Backup, or Replication, or Redirector) [counted from third AhsayCBS]
US$100 for each branded sub-admin client installer rebuild performed by Ahsay

Note:

Service availability: Monday to Friday, 9:00 AM to 6:00 PM (Hong Kong business hours)

The process to build a customized AhsayCBS installer file may be daunting. This service was created for partners who has a graphics team, but lack the resource to perform the AhsayCBS customization.

Ahsay's professional service team will do the build for you, and provide you your branded CBS installer for you to perform your installation. (Branded CBS installer will include branded OBM and ACB clients)

This service is for Partners who:

Want a customized branded CBS installer built for the latest public release version.
You have an in-house graphics designer who can generate all the required images, to submit to Ahsay.
Do not need the full Total Rebranding experience.
Do not have the resources or time to build a test environment in order to build a branded AhsayCBS/client installer.
You want Ahsay to build the branded installers (Windows, Linux, and/or UBS).

Qualification:

You own the Rebranding Option in your account.
You have a graphics designer who can generate all the required images (as outlined in Appendex F of the AhsayCBS Admin Guide).
Partner's required to submit branding text properties, according to template we will provide.
Partner's required to provides images according to v9 spec, according to template we will provide.

Deliverable:

Partner provides to Ahsay the branding text properties.
Partner provides to Ahsay images according to v9 spec.
Ahsay will build the branded AhsayCBS and client installers for the latest public release at time of build (custom hotfixes not included, specific CBS version cannot be requested.)
Ahsay will provide sample screenshots of your branded product. If there are minor changes not faulted by Ahsay, one further revision is permitted for second build.
Custom download link for you to retrieve your branded installer. (The link will be temporarily available for a limited time.)

Option:

Digital Signature (Windows Authenticode) - Incorporate your own Windows Code Signing certificate, you will need to supply your cert and related details.
SSL Certificate - Incorporate your own SSL Certificate, you will need to supply your cert and private key.

Out-of-Scope (not included):

Request for specific CBS/OBM/ACB version is not permitted.
Request for specific hotfix is not permitted.
Customization not part of the standard branding experience.
Customization possible only after installation (ie custom policies) is out of scope.
Customization of AhsayMOB is not included.

Duration:

The one-time service is valid for two-months from date of purchase. A second build is permitted for minor changes, however fee assessed if further builds required.

Fee:

US$275

Overview of Ahsay Professional Services

New Installation Services

AhsayCBS Installation and Configuration

AhsayOBM/ACB Installation and Configuration

Upgrade Services - to latest public release

AhsayCBS v8 to v9 Upgrade Service

AhsayCBS Upgrade Service for EOL Version

AhsayCBS v9 Minor Version Upgrade Service

AhsayCBS Branding Services

Total Rebranding Service

Build My Branded CBS Installer Service

Mobile App Branding NEW

Others

AhsayCBS SSL Certificate Installation

AhsayCBS Encryption Key Recovery Service

Upgrade Services - to latest public release

AhsayCBS v8 to v9 Upgrade Service

Others

AhsayCBS SSL Certificate Installation

AhsayCBS Encryption Key Recovery Service

Mobile App Branding NEW

Upgrade Services - From Version 7.x, to latest public release

AhsayCBS Upgrade Service for EOL Version

AhsayCBS v7 SSL Certificate Installation

AhsayCBS Encryption Key Recovery Service

Upgrade Services - From Version 6, to Version 9

AhsayUp Upgrade Service

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