AhsayUp Upgrade Service
AhsayCBS has been totally redesigned from the ground up to provide the best cloud backup solution with changes to core functions, such as: file storage system, indexing, backup set features, cloud-file backup, cloud destination, replication, group policy, quota management, Office 365 support, system user, and branding.
As upgrading from AhsayOBS (v5, v6) to AhsayCBS is a major undertaking, this service aims to help our customers and partners upgrade your existing AhsayOBS server to the latest AhsayCBS released version. Leave the technical work to us, so that you can free up your valuable time for business development. As we have been regularly helping hundreds of partners performing version upgrades, our experience can definitely ensure smooth and effortless upgrade to avoid you from running into all sorts of tricky scenarios because of potential problems in your configuration.
What you get
|
AhsayUp
Discovery |
AhsayUp
Core |
AhsayUp
(Standard) |
AhsayUp
New OS |
Discovery |
| Pre-installation check performed by one of our professional engineers |
 |
|
|
|
| License check - verify adequate CBS, client, and module licenses |
|
|
|
|
| Branding migration (if applicable) - you provide your images and we'll build your installers. Include for (1) CBS, (1) OBM, and (1) ACB installers. (Requires already branded software and valid license) |
 |
|
|
|
| Analyze collected information about your environment |
|
|
|
|
| Submit discoveries to you - we'll identify any unsupported client versions, storage space requirements, or point out other specifics |
|
|
|
|
| Schedule upgrade - once everything is in order, we'll coordinate an acceptable date |
|
|
|
|
Service (Deliverables) |
| Prepare installers |
|
|
|
|
Perform upgrade from OBS pre-v6.27
 Add-On service |
|
|
|
|
| Perform in-place upgrade of one Backup server (OBS v6.27 or v6.29) |
|
|
|
|
| New CBS Install and configure onto one new OS (same platform) |
|
|
|
|
| Transfer User Home storage data to new storage volume |
|
|
|
|
| Post-upgrade checkup |
|
|
|
|
| Enable Auto-Update (AUA) for up to five ACB or OBM clients |
|
|
|
|
Support |
| Handled by normal Support channels based on your current Support level |
|
|
|
|
Fee |
|
US$250
(Can be used as credit towards purchase of AhsayUp) |
US$800 |
US$1,500 |
US$2,000 |
Eligibility:
Valid maintenance and the correct license count are required for this Upgrade Service because our engineer will install the most updated version. If your software is out of maintenance or is earlier than Version 6.27.0.0, please mention this to our sales/support team when you place the order and we will advise necessary arrangement.
Duration:
The project typically completes within 2-3 weeks, but as each upgrade situation is tailored to your environment, times can vary.
Validity:
The one-time Upgrade Service is valid for two-months from our engineer's first message initiating the service.
Within this period our engineers will actively communicate with your point of contact to discuss the technical aspects and to ensure a smooth upgrade. Our engineers will communicate the stages of the project as it progresses.
Add-On:
- Intermediate Upgrade (from pre-v6.27.0.0) to AhsayOBS v6.29: US$600 each
- Include Redirector Upgrade: US$250
- Include another in-place backup Server Upgrade: US$400 each
- Build Sub-Admin Branding: US$300 each
- CBS Hotfix Installation: US$50 each
